Return and Refund Policy

At Crostia, we take pride in our quality and designs. However, if something doesn't meet your expectations, please review our return guidelines below.

1. Chargeable Returns

Returns are offered as a service and are chargeable, including return shipping costs.

2. Missing or Damaged Products

Any claims related to missing items or damaged products must be supported with a clear unboxing video, recorded at the time of opening the package. The video must clearly show the package seal and all items being removed.

3. Sale or Discounted Items

Products purchased during sales, promotions, or at discounted prices are not eligible for return or exchange.

4. Return Window

Return requests must be raised within 3 days of receiving the product. Requests made after this period will not be accepted.

5. Cancellation and Alteration

Orders cannot be cancelled or modified after 8 hours of being placed.
If an order has already been packed or shipped, refusal will be treated as a return.
Prepaid orders refused at the doorstep are not eligible for refunds.
For COD orders, refusal may lead to denial of future COD orders.
Re-delivery requests will attract additional shipping and repacking charges.